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Privacy Policy

A legal disclaimer

Effective Date: 30 July 2025

Veltox Pest Control ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, submit an enquiry, or use our services.

1. Who We Are

Veltox Pest Control is a pest control company based in Greater Manchester, UK. We provide rodent control, drainage surveys, pest proofing, and related services to residential and commercial clients.

2. What Information We Collect

We may collect and process the following personal data:

  • Contact details – name, phone number, email address

  • Property details – address, type of premises, pest issues reported

  • Communication records – enquiries via website forms, emails, or WhatsApp

  • Payment and invoice information (if services are purchased)

We do not collect or store any payment card details. All transactions are processed via secure third-party providers.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations

  • Schedule and deliver pest control services

  • Create and send digital service reports

  • Manage billing, invoicing, and communication

  • Improve our service experience

  • Comply with legal and regulatory obligations

We may also send follow-up emails related to your service (e.g. reminders, updates) or occasional relevant updates. You can opt out at any time.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to provide pest control services you request

  • Legitimate interests – to maintain service records and follow up professionally

  • Consent – where you voluntarily provide information via our forms or agree to marketing communications

5. Sharing Your Data

We only share your personal data when necessary to deliver our services. This may include:

  • Our subcontracted technicians (for attending service visits)

  • Service platforms we use (e.g. ServiceM8, WhatsApp Business, Google Workspace, Make.com)

  • Our accountant or HMRC (for invoicing or compliance)

We never sell your data to third parties.

6. How We Protect Your Data

We use secure platforms and take reasonable steps to protect your personal data. Access is limited to authorised individuals, and digital records are protected by encryption and strong authentication protocols.

7. How Long We Keep Your Data

We retain service records for up to 6 years to comply with legal and tax obligations. You can request deletion of your data sooner if no legal or contractual obligations apply.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict certain types of processing

  • Withdraw consent (where consent was the lawful basis)

To exercise your rights, email us at info@veltox.co.uk.

9. Cookies & Website Tracking

We may use cookies or tracking tools (e.g. Google Analytics, Facebook Pixel) to understand website usage and improve our services. You can adjust cookie preferences in your browser settings.

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